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Your local Customer Service team is always ready to help.
Whether you have questions about our products, payments, delivery or returns, please don't hesitate to give us a call, or send an email.

DELIVERY SOLUTIONS

Physical cards

You prefer giving recycled PVC gift cards to beneficiaries in person, which fit easily in their wallet...

  • Customisation: Text on the back of the card
  • Delivery format: Gift card holder
  • Means of transport: Royal Mail
  • Lead time: 3 working days
  • Security: Cards are delivered inactive. Activate your order only once the cards are received because activation is your responsibility. You can activate directly from your customer account once your order is paid for.
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Delivery by e-mail to your e-mail address

You prefer digital and manage the availability to your beneficiaries.
Quicker, more modern and customizable, the beneficiaries will be able to use it either with their smartphone by displaying the PDF or by adding it to their Decathlon app, or by printing it out.

  • Customisation: Logo, image, text
  • Delivery format: The Excel file contains as many links as e-cards ordered. Each link opens a PDF. This solution adapts to your needs since you can send this link to your beneficiaries, or make it available in a webpage , or print it out to give it in person.
  • Means of transport: Encrypted excel file with a secure password
  • Lead time: Immediately on receipt of your payment.
  • Security: The e-cards are delivered inactive. Only activate your order once the card is received because activation is your responsibility. You can activate it directly from your customer account once your order is paid for.
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Delivery by e-mail straight to beneficiaries

We manage dispatch to the beneficiaries of your digital gift card order.
The beneficiaries will be able to use it either with their smartphone by displaying the PDF or by adding it to their Decathlon app, or by printing it out.

  • Customisation: Logo, image, text
  • Delivery format: Email to each beneficiary. You supply an excel file containing the e-mail addresses of your beneficiaries. Each link opens a PDF. This solution fits your requirements because you can send this link to your beneficiaries, or make it available in a webpage, or print it out to give it in person.
  • Means of transport: Encrypted excel file with a secure password
  • Lead time: Immediately on receipt of your payment.
  • Security: The e-cards are delivered activated making it easier for the beneficiary to use it.
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Customizable Digital delivery with Decathlon API

You generate your digital gift cards on demand.
Connecting to APIGIFT makes for a more efficient, instant and simpler experience for you and your beneficiaries. You no longer need to manage stock and fixed face value because with the API it all becomes automatic and earning you the beneficiaries' loyalty.

  • Customisation: Logo, image, text
  • Delivery format: Response to API call
  • Means of transport: API calls
  • Lead time: Immediately
  • Security: Encrypted communications.
Contact us for more details
Attention

For security reason, The e-cards are delivered inactive.

Once the cards received, you can activate them directly into your account.

All gift cards should be paid for before to be sent out (except if payments terms agreed).

One delivery address per order: an order including different delivery addresses will need to be placed separately.

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